Privacy & Cookies
Last Updated: October 2025
Move To Grid is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights.
1. Who We Are
Move To Grid is a veteran support platform created and managed by MCVC to connect veterans, serving personnel, and their families with local services, organisations, and events.
Contact: movetogrid@mcvc.org.uk
2. What Information We Collect
We only collect information that helps us run the platform and communicate with you. This may include:
| Type of Data | Examples |
|---|---|
| Contact Information | Name, email address, phone number |
| Organisation Details | Service description, contact person, website |
| Account Information | Login details, user preferences |
| Usage Data | Pages visited, actions taken on the site |
| Messages | Emails or contact forms sent to us |
We do not collect financial information or unnecessary personal data.
3. How We Use Your Information
We use your information to:
- Respond to enquiries and support requests
- Create and manage service listings
- Improve the Move To Grid platform
- Send important updates about your account or listings
- Keep the platform safe and secure
We do not sell your personal information. Ever.
4. Legal Basis for Using Your Data
We process your data under one or more of the following legal grounds:
- Your consent
- Fulfilling a service you’ve requested
- Legitimate interests (e.g. platform security and service improvement)
5. Sharing Your Information
We may share your data only when necessary:
- With trusted service providers (hosting, email, security tools)
- When legally required (e.g. by law enforcement)
- When you choose to publish information as part of a public service listing
We require all partners to keep your information secure.
6. Cookies
Move To Grid uses cookies for basic website functionality and analytics. You can disable cookies in your browser settings if you wish, but some site features may not work properly.
7. How We Protect Your Data
We use secure servers, password protection, access controls, and encryption where appropriate to keep your data safe. We regularly review our security practices.
8. How Long We Keep Your Information
We keep your information only as long as necessary to:
- Deliver services you requested
- Meet legal or security requirements
- Maintain platform records
You can ask us to delete your data at any time.
9. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Object to certain processing
- Make a complaint to the Information Commissioner's Office (ICO) in the UK
10. Contact Us
If you have any questions about this policy or want to request anything related to your data:
Email: movetogrid@mcvc.org.uk
11. Changes to This Policy
We may update this policy from time to time. Any changes will be published on this page with an updated date.